Guest Service Supervisor

Westin Hotels & Resorts

見る: 98

更新日: 10-05-2024

場所: 横浜市 神奈川県

カテゴリー: その他の

業界: Hospitality

レベル: Mid-Senior level

ジョブタイプ: Full-time

Loading ...

仕事内容

Job Number 24080345

Job Category Rooms & Guest Services Operations

Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

  • Must have Japanese citizenship or Eligible work in Japan permit holder

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

お客様をお迎えし、客室までご案内する。ドアを開け、ゲストの出入りをサポートする。施設のアメニティ、サービス、営業時間、地元の観光地やアクティビティについてゲストに説明する。客室の特徴(ルームキー、ミニバー、製氷機、自動販売機、室内金庫、ランドリーサービスなど)を説明する。ゲストの荷物を客室および/または指定のベルエリアまで運ぶ。荷物の保管と取り出しのアシスト。荷物の積み下ろしを含め、ゲストや訪問客の車への乗降をアシストする。ゲストに道案内をする。タクシー、シャトルバス、リムジン/セダンサービスなど、ゲスト/ビジターの交通手段を手配する。ゲストや訪問者に駐車場の手順を伝える。

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Loading ...
Loading ...

締切: 09-06-2024

無料の候補者に適用するにはクリックしてください

申し込む

Loading ...
Loading ...

同じ仕事

Loading ...
Loading ...