DSM iTeam Customer Engineer I

仕事内容

Key Responsibilities

Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.

Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Strives to perform established BKM’s. Follows all IP guidelines.

Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Develops skills to perform basic activities in own job
  
  

Business Expertise

• Understands how the assigned duties integrate with others in the team
• Develops responsibility for customer satisfaction within work area
  
  

Leadership

• Has no supervisory responsibilities
  
  

Problem Solving

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion
  
  

Impact

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail
  
  

Interpersonal Skills

• Uses communication skills and common courtesy
  
  

Qualifications

Education:

Associate’s Degree

Skills

Certifications:

Languages:

Years of Experience:

1 - 2 Years

Work Experience:

Additional Information

Travel:

Yes, 50% of the Time

Relocation Eligible:

Yes

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.